Return & Refund Policy

We believe in making your shopping experience as seamless and delightful as possible. If for any reason you need to return an item, we’ve got you covered with our fair return policy.

Returns & Eligibility
Our return policy is valid for 30 days from the date you receive your order. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items returned in a different condition may not be accepted for a full refund.

If your item does not qualify for a full return due to being in a different condition than received, you may still be eligible for a partial refund through our Recycle Fashion Program. This program allows you to return items for store credit or a partial money-back refund while ensuring the product is repurposed sustainably.

How to Request a Return
To initiate a return, please email us at support@amorousdress.com with the following details:

• Your full name

• Order number

• Item description

• Reason for the return

Return requests for orders received after the 30-day period will be politely declined. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

Refund Process
Once we receive and inspect your return, we’ll send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed immediately and credited to your original payment method within a few business days (timing depends on your bank).

Important Note: Please read our item descriptions carefully before purchasing. Colors may slightly differ from what appears on your screen due to lighting and monitor display settings.

Our Responsibility

We will gladly replace or refund your item if:

• The product has a manufacturing defect.

• You received the wrong item, color, or size.

Your Responsibility

If the issue was due to an error on your part, such as:

• Providing an incorrect shipping address

• Ordering the wrong size, color, or quantity

We, unfortunately, cannot offer a refund. Please double-check all details before finalizing your order!

Return / Exchange Process

If we’ve made a mistake, we sincerely apologize and will happily correct it. Follow these steps for an exchange or return request:

1. Take a clear photo of the issue (e.g., for size concerns, include a ruler in the photo).

2. Email us at support@amorousdress.com with the subject line: Order #YourOrderNumber Replacement Request

3. Include:

   • Photo(s) of the issue

   • A detailed description of the problem

   • Your order number

   • Item(s) affected if multiple products were ordered

Our support team will respond within 1 business day with return instructions.

Exchanges & Shipping Costs

If an exchange is approved and the mistake was not on our part, you will be responsible for the shipping costs. This can be paid upfront or deducted from your refund. If we made an error, we will cover the cost.

Late or Missing Refunds
If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company (it may take time for the refund to be posted).

3. Contact your bank, as processing times can vary.

If you’ve done all of this and still have not received your refund, please email us at support@amorousdress.com and we’ll be happy to assist.

Thank you for shopping with us! We truly appreciate your trust and look forward to providing you with a luxurious and hassle-free shopping experience. 💕